SafetyBlue™

Refund Policy

U.S. Returns (Prepaid Returns)

We offer a 30-DAY RETURN period. We will provide a prepaid shipping label for all orders shipped within the U.S. If your return arrives at SafetyBlue within 15 days of the date of receipt (allow 7 business days' transit time) your return will be FREE (minus shipping fees). If your return arrives at SafetyBlue after 15 days from the date of receipt, you will be charged a $7 shipping label fee, which will be deducted at the time of your return.

Request a return label here

To be eligible for a return, please get your purchase back to us in good condition with the original packaging and accessories.

There are certain situations where only a 50% refund will be granted (if applicable): 

To make a return using a SafetyBlue prepaid return label:

  1. Repackage your item securely. Cover or remove any original mailing address labels or carrier barcodes on the package.
  2. Affix the prepaid SafetyBlue™ shipping label (that we provided upon request) to the package. 
  3. Drop your package off at a U.S. Postal Service mailbox or post office.
  4. You will receive an email once your return has been processed. Please allow 7 days from the time we receive your return for it to be processed.

Non U.S. Returns (Non-Prepaid Returns):

Free returns are available to USA customers only. If your item was shipped outside the USA, you will be responsible for paying the shipping costs to return your item. Please follow these steps:

  1. Repackage your item securely. Cover or remove any original mailing address labels or carrier barcodes on the package.
  2. Mail your product to: SafetyBlue™ Eyewear 1301 Ridgeview Dr. 1A McHenry IL 60050 USA
  3. Ship your package using a trackable, insured shipping method. SafetyBlue™ cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  4. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed.

Late or Missing Refunds

If you haven’t received a refund, you may need to contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@safetyblueblockers.com.

Shipping Errors, Damages and/or Defects

We will happily replace items for up to 30 days after the date of receipt if they are defective or damaged or if we goofed and sent you the wrong item.

Need an Exchange?

In order to serve you most efficiently, we do not offer item exchanges. Instead, you'll get the right product fastest if you simply place a second order. Once we receive your return, we'll credit your account.

Need to Cancel or Change Your Order?

We cannot guarantee that we can accommodate order cancellations or changes after an order has been placed, even if you reach out to us right away. Once an order is placed it gets marked and packed for delivery by a third party in a different time zone than our own. We will certainly give your cancellation request our best effort, though.

Did you purchase Route Insurance?

SafetyBlue™ is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.